Frequently Asked Questions
Everything you need to know about your EMP Industrial performance gear.
What is the standard shipping timeframe for orders?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, while expedited options are available at checkout.
How do I return a product if it doesn't fit?
We offer a 30-day hassle-free return policy. Products must be in original, unworn condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are EMP Industrial products covered by a warranty?
Yes, all our high-performance equipment comes with a 12-month manufacturer warranty covering material defects and workmanship to ensure your training never stops.
Do you offer bulk discounts for sports teams or gyms?
Absolutely. We provide tiered pricing for bulk orders and institutional purchases. Please contact our corporate sales team at sales@empindustrial.com for a custom quote.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and interest-free installment plans through Afterpay and Klarna.
How can I track my delivery?
Once your order ships, you will receive an email with a unique tracking number and a link to our carrier's tracking page to monitor your package in real-time.